FREE SHIPPING DISCLAIMER
Domestic orders that have qualified for free shipping will be shipped through USPS First Class Mail. We cannot control the transit time, but it is typically within 5 business days for most domestic orders. International orders unfortunately do not qualify for free shipping. International shipping costs will vary based on destination. We do not accept responsibility for any lost, stolen, or damaged items shipped internationally. All orders will come with a tracking number so you can monitor your shipment.
INTERNATIONAL SHIPPING DISCLAIMER
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Please contact your local government for specific details. By completing your order, you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International orders are shipped utilizing varying couriers. International delivery time vary depending on the method of shipping chosen. This time range can be anywhere from 4 business days to 21 business days, depending on your local government and customs office. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. For international orders shipped by First Class International, we cannot guarantee any shipping estimates as the delivery time varies greatly.
SHIPPING INFORMATION
All orders will be shipped within 1 business day. Orders placed before 12:00 MST are shipped same business day. We do not provide guaranteed shipping times, only an average of 3-5 business days for domestic orders and international orders vary greatly. Because of these average times, we must allow a grace period of one month for international orders. If you have been waiting longer than the previously stated grace period, please send us an email. If express shipping options have been chosen, you will receive your order quicker, but it is not guaranteed as we cannot control unforeseen delays in service from our shipping carriers.
SUBSCRIPTION DETAILS - AUTOSHIP
Who doesn’t love a good discount? Receive a product discount whenever you sign up for our auto-ship subscription feature. Auto-ship is a convenient way for you to receive Stem-Kine without the hassle of having to place repeat orders. Simply choose how many bottles you want, provide a credit card number, and we will send it right to your door. The auto-ship program ships your standing order on/about the same day each month without the customer having to constantly remember to reorder. Your credit card will be automatically charged for the total price of the product each month.
Auto-ship order cancellations are processed within 2-4 business hours after being submitted online and/or with Customer Service, unless product is in the process of shipping. If you wish to cancel an order after the product has shipped, please call Customer Service to discuss options.
What are the benefits?
- Discounted pricing at each delivery option
- Hassle-free ordering to ensure you never run out of your favorite supplement
- Our customer service makes it easy to stop reoccurring shipments as well as help return/refund unwanted orders
SHIPPING INFORMATION
All orders will be shipped within 1 business day. Orders placed before 12:00 MST are shipped same business day. We do not provide guaranteed shipping times, only an average of 3-5 business days for domestic orders and international orders vary greatly. Because of these average times, we must allow a grace period of one month for international orders. If you have been waiting longer than the previously stated grace period, please send us an email. If express shipping options have been chosen, you will receive your order quicker, but it is not guaranteed as we cannot control unforeseen delays in service from our shipping carriers.
30-DAY MONEY BACK GUARANTEE
The 30-Day Money Back Guarantee is offered to all first-time customers. You have 30 days from the day the product is shipped to try it, and if you don't see any results, you can request a refund. We will process your refund, less a $8.99 processing and handling fee. This guarantee only applies to the first bottle of product and applies only to customers in the United States.
Auto-ship order cancellations are processed within 2-4 business hours after being submitted online and/or with Customer Service, unless product is in the process of shipping. If you wish to cancel an order after the product has shipped, please call Customer Service to discuss options.
REFUND POLICY
We will accept returns on product that is UNOPENED. Please call or email the office at 800-529-0269 or aidan@aidanproducts.com before attempting to return a product. The return must be within 6 months of the purchase date. Acceptable returns will result in a full refund, minus shipping costs and a 10% restocking fee. We do not accept returns on product from international customers.
SHIPPING INFORMATION
All orders will be shipped within 1 business day. Orders placed before 12:00 MST are shipped same business day. We do not provide guaranteed shipping times, only an average of 3-5 business days for domestic orders and international orders vary greatly. Because of these average times, we must allow a grace period of one month for international orders. If you have been waiting longer than the previously stated grace period, please send us an email. If express shipping options have been chosen, you will receive your order quicker, but it is not guaranteed as we cannot control unforeseen delays in service from our shipping carriers.